Contact us
How can we help?
I would like to place a booking.
You can place a booking online. For first time users you can register here. If you have used us before you can login here.
If you need help with your booking please email us or call (02) 8740 5642
Our customer service runs from 8am to 10pm (AEST) Monday to Friday, and from 9am to 6pm (AEST) Saturday and Sunday. Please note we cannot take a booking over the phone.
If I do a booking now can it be delivered today?
Yes it can. ShipNow is all about same day deliveries. The deliveries will be done up to 10pm at night.
When you place a booking we will email you a confirmation along with the driver’s details. You will receive the drivers phone number, a live map of their location, an estimated arrival time and if required you can call them directly.
If you have any questions you can email us or call (02) 8740 5642 we will usually respond within minutes, our customer service runs from 8am to 10pm (AEST) Monday to Friday, and from 9am to 6pm (AEST) Saturday and Sunday.
I would like a quote
You can get an instant quote here.
https://deliveries.ShipNow.com/#/request-quote
Our maximum weight of a parcel is 30kg and maximum size is 190cm. For details on what items you can send take a look here: https://www.ShipNow.com.au/delivery-services/
If you have any questions you can email us or call (02) 8740 5642 we will usually respond within minutes, our customer service runs from 8am to 10pm (AEST) Monday to Friday, and from 9am to 6pm (AEST) Saturday and Sunday.
I’m a business and I would like to use ShipNow regularly.
Please email us we would love to help you, we usually respond within minutes.
I’m having problems with my booking.
Please give us a call we would be only to happy to help. (02) 8740 5642.
Our customer service runs from 8am to 10pm (AEST) Monday to Friday, and from 9am to 6pm (AEST) Saturday and Sunday. If it’s outside of this time please email us.
I can’t access my account.
Please give us a call we would be only to happy to help. (02) 8740 5642.
Our customer service runs from 8am to 10pm (AEST) Monday to Friday, and from 9am to 6pm (AEST) Saturday and Sunday. If it’s outside of this time please email us.
What are the areas I can make a booking from and to?
You can make a booking from and to Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth (metro areas). Typically up to a 60km radius of each capital city. Also further, however this is outside of our 3hr service as sometimes the drive time is longer than 3hrs. For example, from Sydney to Newcastle or Newcastle back to Sydney. But youcan’t schedule a pick up 100km out of a CBD and deliver to another location 5kms away. Eventually we will be able to.
If you have any questions you can email us or call (02) 8740 5642 we will usually respond within minutes, our customer service runs from 8am to 10pm (AEST) Monday to Friday, and from 9am to 6pm (AEST) Saturday and Sunday.
I need help tracking my parcel.
When you place a booking you will receive an email with a link. This link will give you the live location of your courier and also the couriers phone number. Feel free to contact them directly for an update.
If you need help tracking down your parcel please email us (we respond in minutes) or call please (02) 8740 5642. Our customer service runs from 8am to 10pm (AEST) Monday to Friday, and from 9am to 6pm (AEST) Saturday and Sunday.
What are our cut off times?
You can book at any time, 7 days a week. The couriers deliver between 8am – 10pm. For our Fast Service where deliver is done before 5pm you will need to book before 12pm. If you would like to book after 12pm you can use our faster (within 3hrs) or fastest service (closest courier pickup and immediate delivery)
I would like to become a driver.
You can registered to become a ShipNow driver here, we review applications each week or you can email us.
I would like to partner with ShipNow.
Please email us.
I have a complaint about ShipNow.
Please email our CEO Kevin, he keeps a close eye on the business and would like to know about any unhappy customers.
I would like to speak to someone in accounts.
Please email our accounts team.
I would like the company details for ShipNow.